Website Operator

·  This website is operated by Fluestore.com, you can telephone us on or contact us via our Contact Form.

Licence

·  Fluestore.com grants you a non-exclusive licence to use this website upon the following Terms and Conditions.

·  Fluestore.com may terminate this licence at any time without notice.

Materials in Site

·  This website contains material which is owned by or licensed to the Operator. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual  property laws including, but not limited to, Copyright.

·  You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties, without the prior written consent of Fluestore.com is prohibited.

·  Unauthorised use of this website may give rise to a claim fro damages and/or be a criminal offence.

Accuracy of Information

·  The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. Fluestore.com is not responsible for any inaccuracies and makes no representation and gives no warranty as to its accuracy.

·  The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.

·  The pictures and graphics used to display the products appearance may differ from the actual product supplied due to differing suppliers, stock availability and product design updates.

Linking

This website contains links to other websites. Fluestore.com accepts no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by Fluestore.com

Liability

·  Fluestore.com does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

·  Except for the following proviso, Fluestore.com will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

·  These Terms and Conditions do not exclude its liability (if any) to you for personal injury or death resulting from the negligence of Fluestore.com, for fraud or for any matter which it would be illegal for Fluestore.com to exclude or to attempt to exclude its liability.

Availability

·  All products are subject to availability and may be withdrawn at any time.

·  If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled.

·  Fluestore.com will not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods.

Delivery & Ownership

·  Delivery of all products, which are available in stock, will be completed as a door to door service in the UK mainland. Please read the following terms carefully.

·  On acceptance of your delivery, if you are unable to check the contents of the package please sign the delivery note DAMAGED. However in the case of flue liners we must insist that you check the delivery before signing.

·  Most deliveries will be made on a next day service, however, in more remote areas this service is a three day delivery. In UK mainland these deliveries are usually in the morning.

·  Large diameter flue liners will be delivered directly from our suppliers, obviously we have to work with our suppliers and therefore should take place within seven days of placed order.

·  We will try to supply all products as advertised, however, there may be occasions where we will substitute a product, as long the product is of similar quality and is fit for purpose as specified by the manufacturer.

·  If products become available at different times, then these will be held until the order is complete. You may request to send products separately, however, another delivery charge will be incurred.

·  We will endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control. Fluestore.com will not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time. For this reason please do not arrange scaffolding or installers until you have the goods in your possession.

·  Couriers will only attempt to deliver product twice, after this you will incur a further delivery charge.

Acceptance & Risk

·  When the goods are delivered to your door you will be responsible for them.

·  We will only deliver goods to the address on the order and goods will not be left without a signature unless previously arranged with Fluestore.com.

·  From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.

·  Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim.

Notification of Claims

·  Shortages, damages and incorrect goods should be reported to Fluestore.com within 3 days from receipt, any delay in doing so may prejudice your claim.

Returns Address

·  It will be much easier for all concerned as well as more efficient if any goods to be returned to us are sent directly back to our main warehouse at the following address. Rear 123, Redbank Road, Bispham, Blackpool, Lancashire. FY2 9HZ.

·  Please write the returns number (given to you at the time by our service department) on the box and we would recommend that a copy of the delivery note that arrived with the original parcel as well as a brief letter/description of why the parts are being returned is included in the parcel.

Returns Policy – Goods no longer required

·  If the goods are returned after 7 days but within 30 days, then a refund will be issued minus a 20% restock charge.

·  If the goods are returned after 30 days, then we will be unable to provide a refund.

·  If under the 7 working days "cooling off period" you wish to have the goods returned. If returned in perfect condition, including the boxes, you will receive a full refund of the cost of the goods.

·  For those items returned which are not in perfect condition - this also includes the boxes - a reasonable deduction will be made from the refund to reflect this. Postage and packaging costs, including the costs of returning the items to us, will not be refunded. If you would like me to organise a courier to collect the items from you, then this can be arranged but all courier costs must be paid before the collection is organised.

Returns Policy – short / incorrect / damaged / faulty goods

·  If goods arrive damaged or faulty or incorrect items have been sent then we must be notified within five days after the delivery has been made.

·  Damaged goods should be noted on the delivery docket with the courier and preferably refused rather than accepted from the driver.

·  Once we are notified of damaged or faulty goods we will endeavour to organise collection of the items from you.

·  Please note that we may be unable to send any replacements until the original is back in our possession

Privacy

·  Fluestore.com take your privacy rights as a customer very seriously. This policy outlines the data we collect and how we use it.

·  In order to fulfil orders placed with Fluestore.com, we collect the following details:- Email address and telephone number enabling us to contact you regarding your order. Name of Customer, credit card and delivery address for security fraud checks.

Security

·  When you place orders we offer the use of a secure server, the software (SSL) encrypts all information you input before it is sent to us.

·  Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures means that occasionally we may request proof of identity before we are able to disclose sensitive information to you.

·  Fluestore.com does not sell, trade or rent your personal information to others.

·  In accordance with the Privacy & Electronic Communications Act passed into law in December 2003, Fluestore.com do not send random marketing emails to personal email addresses (spam).

·  Fluestore.com conforms with the requirements of the Data protection Act 1998.

Disclaimer

·  The material available on this website is designed to provide general information only. Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute legal or other professional advice.

·  Please note: Fluestore.com cannot be held responsible for the contents of any pages referenced by an external link.

Complete Agreement

·  These Terms and Conditions (including the Privacy Policy) contain all the terms which you and the Operator have agreed in relation to the use of the website.

·  Jurisdiction and acceptance of these Terms and Conditions

·  This website is controlled and operated by Fluestore.com its offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these Terms and Conditions or of any term of these Terms and Conditions or any dispute in relation to the materials contained in this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and Conditions or use of the website.

·  Your continued use of this website indicates your acceptance of these Terms and Conditions.

Other

·  Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions

·  These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights.

Copyright & Trade Marks

·  The name Fluestore.com and/or the Fluestore.com logo, together with our other product and brand names may not be reproduced without permission. All designs, text, graphics, arrangements displayed on this website and all software compilations, underlying source code, software and all other materials on this website are owned by or licensed to Fluestore.com or our content and technology providers.

·  ALL RIGHTS IN THE SAME ARE RESERVED.

·  Permission is granted to electronically copy and to print in hard copy portions of this website for personal or research use only.

·  Any other use of the materials on this website (including reproduction for purposes other than that noted above, modification, distribution or republication) without our prior written consent is strictly prohibited.

Copyright © 2008 - Fluestore.com